FAQ’s
- Either Sign Up or Sign In to your account.
- Choose the items from the restaurant you want and add them to your cart.
- Go to your cart to make sure you have everything you want and to choose Pickup or Delivery.
- Review your cart to choose the day and time of the order.
- After you've selected when you want your order, submit your order.
- Please contact the restaurant about any missing items or the quality of food.
- If there is a problem with the delivery, please contact us using the Chat button in the bottom right corner within 30 minutes of the order being delivered.
- You can choose to receive Text Updates about your order.
- If you didn't choose to receive these updates, you can view the status by going to Orders.
- If you're using the app, you should receive notifications from the app.
- We do this to allow the Restaurant enough time to see the order and prepare it.
- Consider scheduling your order ahead of time.
- These items are unavailable from the restaurant at the moment, so they are greyed out to reflect this.
- Let us know any issues or suggestions using Feedback
- Or use the "Chat with us" button
- The driver receives the full delivery fee and the full tip, once the order is delivered.
- We do not take anything out of the driver's pay.
- The restaurant will receive the subtotal and taxes minus the credit card processing fee.
- We do not take anything extra out of the restaurant's amount for each order.
- This small fee helps us run the platform.
The Restaurant can choose to reject or refund your order.
- You can view your Orders and click to view the order information to see why the restaurant rejected or refunded your order.
- Go to your Account and choose Change E-Mail, Update Phone or Change Password.
- Go to your Account and choose Saved Addresses.
- From there you can choose an address to edit, delete or add another address.
- If the restaurant has not started preparing the order, then you may cancel the order by going to Orders, selecting the order then clicking "Cancel Order".
- Or call the restaurant and request the order be cancelled.
- Or use the "Chat with us" button